Frequently Asked Questions
How do I know if All In's services are right for me or my loved one?
All In's services are designed to cater to individuals of all ages and abilities. Whether you're seeking support for yourself or a family member, our personalized approach ensures that we tailor our services to meet your unique needs and goals.
What qualifications do your Support Workers/Mentors possess?
Our support workers undergo in-house training to ensure they have the necessary skills and expertise to provide high-quality support. Additionally, they undergo background checks and screening as well as the NDIS workers modules to ensure safety and reliability.
Are your staff trained in first aid and emergency procedures?
Yes, all our staff undergo training in first aid/CPR and emergency response protocols. Your safety and well-being are our top priorities, and our staff are equipped to handle emergencies should they arise.
How soon can I start participating in sessions with All In?
We value your time and appreciate your eagerness to get involved. You can expect to begin official sessions with All In as soon as 24 hours after your initial meet and greet!
Can I access your services if I live outside of South Australia?
While our services are primarily offered within South Australia, we may be able to accommodate requests from clients interstate on a case-by-case basis. Please contact our team to discuss your specific needs, and we'll do our best to assist you.
Can I request a specific Support Worker/Mentor?
While we strive to accommodate requests for specific support workers, availability may vary depending on scheduling and staffing. We will do our best to match you with a support worker who meets your preferences and needs.
Can I schedule a consultation or assessment to discuss my support needs before committing to your services?
Absolutely! We offer free initial consultations and assessments to discuss your support needs, goals, and preferences before committing to our services. This allows us to understand your unique situation and tailor our services to meet your specific requirements effectively. Simply contact us to schedule a consultation at your convenience.
Are your services available on weekends or holidays?
Yes, we offer services on weekends and holidays to accommodate the varying schedules and needs of our clients. Whether you require assistance on weekdays, weekends, or holidays, we are here to support you whenever you need us.
Can I choose the charity to which proceeds from merchandise sales are donated?
While we appreciate your generosity, proceeds from merchandise sales are donated to a different charity each month, as part of our rotating charity program. This allows us to support a variety of causes and organisations that align with our values and mission.
How can I provide feedback or share my experience with All In?
We welcome feedback from our clients and their families as it helps us continually improve and refine our services. You can provide feedback directly to our team members or contact our customer service department. Additionally, we may periodically send out surveys or request feedback to gather insights from our clients.
How can I stay informed about upcoming events or promotions from All In?
You can stay informed about upcoming events, promotions, and news from All In by following us on social media platforms such as Facebook, LinkedIn, and Instagram. Additionally, you can visit our website regularly for updates and announcements.